Why does Zoom keep freezing or crashing?
The most common reason why Zoom freezes or crashes continuously is the insufficient RAM. Every software that you install on your system requires some amount of RAM to run properly. If your system has less RAM, you will experience freezing or crashing issues with installed programs. In addition to this, incompatible hardware also results in freezing or crashing issues with the software. Therefore, it is always advised to read the hardware requirements before installing an app or software. If your computer hardware is incompatible with Zoom, it will cause the Zoom app to crash. If despite fulfilling the hardware requirements, the Zoom app still crashes or freezes more often, check your internet connection. Zoom requires a stable internet connection to run properly. You can try connecting your computer with an ethernet cable and see if it helps. Wired internet connections are always more stable than wireless ones.
Zoom quits or crashes when someone shares screen
If the Zoom app quits or crashes when you share your screen, you can try our recommended solutions and see if they solve your problem. Let’s see these solutions in detail.
1] Check for updates in the Zoom app
Software companies release timely updates to eliminate bugs reported by the users. A bug is an error or fault in software that creates several issues for the users and alters the proper functionality of the software. You might be experiencing the issue due to a bug. Therefore, we suggest you check for updates in the Zoom app. Follow the below-listed instructions: After that, Zoom will install the updates automatically. If the Zoom app is already up to date, you will receive the “You are up to date” message on your screen.
2] Change Video settings in Zoom
If updating the Zoom app and Windows OS does not fix the issue, we suggest you change the Video settings in the Zoom app. We have listed the steps below: Now, restart the Zoom app. You just have to close it and launch it again. Check if you can share the screen this time. If the issue still persists, try the next solution. Read: How to optimize Screen Sharing for a Video Clip in full screen in Zoom app.
3] Disable Hardware Acceleration
Disabling the Hardware Acceleration has solved the issue for many users. Maybe it will work for you too. The following instructions will help you with that: This should fix the problem. Read: Fix Audio cuts off automatically during a call in Microsoft Teams.
4] Uninstall and reinstall Zoom
If none of the above methods fix your problem, uninstall and reinstall the Zoom app. You can uninstall Zoom from Windows 11/10 Settings or from the Control Panel. The steps to uninstall Zoom from the Control Panel are listed below: After uninstalling the Zoom app, visit, Zoom official website and download the installer file. Double-click on the installer file to run it. This will reinstall Zoom on your computer. Read: Zoom is crashing Windows laptop.
Why is screen sharing not working on Zoom?
Sometimes problems occur due to a minor glitch. If your Zoom screen goes black during screen sharing or if screen sharing does not work on Zoom, first, try restarting the app. You can also try logging out the Zoom and then signing in again. If these troubleshooting techniques do not fix your issue, you need to try some other fixes including disabling the Hardware Acceleration, disabling the Graphics Card Switching, etc. Hope this helps. Read next: Microsoft Teams crashing or freezing during meetings.
